Columbia Basin Herald FAQs and contact information
Here are some of the questions asked frequently by our subscribers. If your question is not answered here, please call our Circulation Customer Service at 509-765-8882 or 509-765-4561
 
Q: What time should I expect to receive my newspaper?
A. Home delivery subscribers can expect to receive their newspaper no later than 5:30 p.m. Monday-Friday. Any occasional delays are most likely due to weather or production problems. Home delivery subscribers in other areas of the state can expect later delivery times.

Q: What can I do if I have questions about my bill?
A. Call our Customer Service center at 509-765-8882 or 509-765-4561. Our customer service representatives will be happy to assist you with billing questions.

Q: How can I temporarily stop delivery while I'm on vacation or away for part of the year?
A. Delivery can be temporarily stopped for as long as necessary. Simply visit columbiabasinherald.com or call 509-765-8882 or 509-765-4561. Please note that you must call by 5:50 p.m. in order to keep a paper from being delivered the next day.

Q: What time is the paper redelivered if I fail to receive it?
A. Monday - Friday: Your account can be credited for the missed newspaper or redelivered within the next day upon notification to customer service department at 509-765-8882 or 509-765-4561.

Q: How can I get a back issue of the newspaper?
A. If you are a home delivery customer and you need an issue from the past seven days, call our Customer Service Center at 509-765-8882 and in most cases we can have the appropriate issue delivered from one of our distribution centers. If you are not a home delivery customer, or you need an issue more than seven days old, back issues may be purchased at our downtown office for the newsstand price (Daily: .75 cents). If you need an issue from more than three months ago, we suggest you call 509-765-8882 first to ensure that we have the issue available. Our office is located at 813 W. 3rd Ave., Moses Lake, WA 98837 and is open Monday-Friday from 8 a.m. to 6 p.m.

Q: If I sign up for a promotional offer, how much will my subscription cost after the promotional offer expires?
A. After the promotional period ends, the Full Access subscription will continue and be billed at the then regular rate.

Customer Service Center
509-765-8882
509-765-4561

Monday-Friday: 8 a.m.- 6 p.m.

Our Customer Service Representatives can assist you with:
  • Set up home delivery on EZ Pay.
  • Starting new delivery service.
  • Changing existing delivery service.
  • Registering a complaint about a missed, wet, damaged or incomplete newspaper.
  • Answering billing questions.
  • Putting a temporary stop on delivery.
  • Making a payment on your account by credit card.
  • Changing your delivery or billing address.
  • Answering general questions about your subscription.

Mailing address: 813 W. 3rd Ave., PO Box 910, Moses Lake, WA 98837
Email: Send an email to circulation@columbiabasinherald.com.